Switchback Cycles Delivery Details

 

1.1. The shipping charge to the delivery address You specify when placing an order will be calculated based on the Weight and nature of the Goods and will be confirmed to You on-screen during the online checkout process or verbally if You order by telephone. For Goods destined for addresses outside of the United Kingdom, payment of taxes/customs duties applied by the relevant authorities will be Your responsibility.

1.2. Orders are picked and packed in sequence according to the time they are placed. We aim to dispatch all orders within one Working Day of the date they are placed (for the avoidance of doubt, this means by the close of business on the next Working Day after the order is placed). If, as a result of high order volumes, We are unable to achieve this, We will notify You by e-mail. If We are unable to dispatch any Items because We run out of stock before Your order is packed, We will notify You by e-mail and either: (i) hold Your entire order in Our warehouse until fresh stock arrives (We will do this if fresh stock is due to be delivered to Our warehouse within two Working Days) and Your order can be shipped in full, or; (ii) part-ship Your order, dispatching all available Items immediately, with the remaining Item(s) to follow as soon as fresh stock arrives (no additional shipping charge applies).

1.3. We will dispatch the Goods to the delivery address specified by You when You placed Your order. All Goods are sent Using Royal Mail, DPD or DHL parcel delivery services. Tracking updates will be sent to You when tracking is available by e-mail (and by SMS text message if You provide a mobile telephone number during the online checkout process or verbally if You order by telephone). These tracking updates, collectively provided under the Follow My Parcel scheme, will provide You with the opportunity to make alternative delivery arrangements with DPD if You are not going to be in to accept Your delivery. In particular, You will be able to: (i) change the specified delivery date to a day of Your choosing; (ii) instruct DPD to deliver Your parcel to a neighbour You specify; (iii) instruct DPD to deliver Your parcel to a safe place You specify; (iv) collect Your parcel from Your local DPD depot on a day and time of Your choosing; (v) upgrade Your delivery to a day and time of Your choosing. If You (or Your neighbours) are not in to accept Your delivery, and You have not instructed DPD to leave Your parcel in a safe place, a calling card will be left inviting You to contact DPD to make new delivery arrangements.

1.4. Delivery of the Goods will be deemed to have taken place upon the first point in time of any signature of any delivery note by You, an agent, employee or representative of You, and shall be conclusive proof of the delivery of the Goods. For the avoidance of doubt, this includes the signature of any leave safe instruction issued by You, an agent, employee or representative of You, to DPD. We will not be liable for any loss or liability whatsoever or however arising in any respect if You instruct Us or Our carriers to change the delivery address after We have dispatched the Goods.

1.5. If You instruct DPD to deliver Your parcel to a safe place You specify You agree to accept full responsibility for any Goods that are left and waive Your right to make a non-delivery claim in the event of any dispute. For the avoidance of doubt, We will not be liable for any loss or liability whatsoever or however arising in any respect if You instruct DPD to leave the Goods unattended.

1.6. If You upgrade Your delivery to a day and time of Your choosing You agree to accept full responsibility for the independent transaction You enter into with DPD, the terms of which are explicitly not governed by these Conditions. For the avoidance of doubt, We will not be liable for any loss or liability whatsoever or however arising in any respect if You upgrade Your delivery.

1.7. If We are notified by Royal Mail, DPD or DHL that the Goods have been damaged in transit We will reissue the Goods within one Working Day (for the avoidance of doubt, this means by the close of business on the next Working Day after the notification is received), subject to the provisions given in Sections 1.1, 1.2, 1.3, 1.4, 1.5 and 1.6 of these Conditions, and notify You by e-mail.

1.8. If the Goods are lost in transit and their whereabouts remains unknown after five Working Days from the date of dispatch We will reissue the Goods on the sixth Working Day from the date of dispatch (i.e. on the next Working Day), subject to the provisions given in Sections 1.1, 1.2, 1.3, 1.4, 1.5 and 1.6 of these Conditions, and notify You by e-mail.

1.9. Upon taking delivery of the Goods You should check them carefully for any transit damage. Damage claims will only be considered if We receive photographic evidence of the damage by e-mail (to the address given in the main Terms and Conditions Section 2) within five Working Days of the date of delivery, after which time no liability will be accepted.

1.10. Upon taking delivery of the Goods You should check them off carefully against the enclosed receipt. Shortage claims will only be considered if We receive notification of incorrect or missing Items within five Working Days of the date of delivery, after which time no liability will be accepted.

1.11. Any stated timescales are given in good faith by Us to indicate estimated dispatch and delivery times but shall not amount to any contractual obligation to dispatch or deliver on any specific day or by any specific date. We accept no liability for or consequential loss or damage arising from delays in dispatch or delivery.

 

Showing prices for
  • United Kingdom (Great Britain)
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    United Kingdom (Great Britain)
  • United Kingdom (Great Britain)
    • Bikes Delivery
      • For orders weighing between 19kg -21kg Delivery Charges
        • FREE
    • Next Day Delivery England, Scotland & Wales (excluding Scottish Highlands and Islands)
      • For orders weighing between 19kg -21kg Delivery Charges
        • £5.20 Spend over £0, delivery is £5.20
        • FREE Spend over £50, delivery is FREE
    • Saturday Delivery England, Scotland & Wales (excluding Scottish Highlands and Islands)
      • For orders weighing between 19kg -21kg Delivery Charges
        • £14.00
    • Sunday Delivery England, Scotland & Wales (excluding Scottish Highlands and Islands)
      • For orders weighing between 19kg -21kg Delivery Charges
        • £14.00
  • Remote Areas
  • Jersey
    • Bikes Delivery
      • For orders weighing between 19kg -21kg Delivery Charges
        • £40.00
  • Isle of Man
    • Bikes Delivery
      • For orders weighing between 19kg -21kg Delivery Charges
        • £40.00
  • Outer Hebrides
    • Bikes Delivery
      • For orders weighing between 19kg -21kg Delivery Charges
        • £40.00
  • Guernsey, Alderney & Sark
    • Bikes Delivery
      • For orders weighing between 19kg -21kg Delivery Charges
        • £40.00
  • Dumfries and Galloway
    • Bikes Delivery
      • For orders weighing between 19kg -21kg Delivery Charges
        • £40.00
  • Northern Ireland
    • Bikes Delivery
      • For orders weighing between 19kg -21kg Delivery Charges
        • £40.00