Switchback Cycles Returns Policy

 

1.1. If You wish to cancel Your order before the Goods are dispatched, You must notify Us by sending an e-mail to the address given in the main Terms and Conditions Section 2. Upon receipt of Your e-mail We will cancel Your order and issue You with a full refund.

1.2. If you wish to cancel Your order after the Goods have been dispatched, You must notify Us by sending an e-mail to the address given in the main Terms and Conditions Section 2 within Thirty Working Days of the day You take delivery of the Goods. You must then return the Goods to Us at the address given in section 2 of the main Terms and Conditions. Items comprising multiple components, such as kits and multi-packs, must be returned in full. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the Goods to Us shall be borne by You unless the value of the Goods is over Fifty Pounds then shipping will be provided by Us. Upon receipt of the Goods We will cancel Your order and issue You with a full refund. If We receive the Goods back in a used or damaged condition, or if You fail to bear the cost of their return, We will charge You the direct cost to Us and notify You of this by e-mail.

1.3. Your right to cancel Your order will end thirty Working Days after the day You take delivery of the Goods. However, if You are not satisfied with the performance of the Goods at any point within sixty days of the day You take delivery of them, You should contact Us by e-mail or telephone for assistance. You may then return the Goods to Us (at the address given in Section 2 of the main Terms and Conditions) for a refund (of the cost of the Goods, excluding the original shipping charge). You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the Goods to Us shall be borne by You unless the value of the Goods is over Fifty Pounds then shipping will be provided by Us. Upon receipt of the Goods We will cancel Your order and issue You with a full refund. If We receive the Goods back in a used or damaged condition, or if You fail to bear the cost of their return, We will charge You the direct cost to Us and notify You of this by e-mail.

1.4. A small number of Items sold by Us come with a manufacturer’s warranty (indicated, where appropriate, in the product description). If one of these Items develops a fault within the warranty period assistance will be provided by Us in the form of spares, repair or replacement (determined by Us, depending on the type of product and the nature of the fault). You should notify Us of any fault by sending an e-mail to the address given in Section 2 of the main Terms and Conditions. You must then return the faulty Item to Us for inspection at the address given in Section 2 of the main Terms and Conditions. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the faulty Item to Us shall initially be borne by You unless the value of the Goods is over Fifty Pounds then shipping will be provided by Us. We will refund this amount to You once We have received and inspected the Item and confirmed that it is faulty. Misuse and the effects of normal wear and tear are not covered.

1.5. If any Item sold by Us without a manufacturer’s warranty develops a fault within six months of the date of purchase (three months for all consumables, which is deemed a reasonable life expectancy for such products) assistance will be provided by Us in the form of spares, repair or replacement (determined by Us, depending on the type of product and the nature of the fault). You should notify Us of any fault by sending an e-mail to the address given in Section 2 of the main Terms and Conditions. You must then return the faulty Item to Us for inspection at the address given in Section 2 of the main Terms and Conditions. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the faulty Item to Us shall initially be borne by You unless the value of the Goods is over Fifty Pounds then shipping will be provided by Us. We will refund this amount to You once We have received and inspected the Item and confirmed that it is faulty. Misuse and the effects of normal wear and tear are not covered.

1.6. The above provisions do not affect Your statutory rights.