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Switchback Cycles Returns Policy

30 DAY UK RETURNS POLICY

We want you to be happy with your shopping experience and we will provide a FREE refund on any item (unless otherwise stated below) within the UK. Please return your item(s) unused and in original condition, as you received it, within 30-days from the date of purchase.

If you wish to exchange an item for any reason, please place a new order for the items that you want. Please note that it is your responsibility to pay for the return postage costs if you live outside of the UK, no postage costs are refundable. We cannot assume responsibility for returned items that are lost in the post. Your statutory rights are not affected.

1.1. If You wish to cancel Your order before the Goods are dispatched, You must notify Us by sending an e-mail to customerservice@switchbackcycles.co.uk Upon receipt of Your e-mail We will cancel Your order and issue You with a full refund.


within Thirty Working Days of the day You take delivery of the Goods. You must then return the Goods to Us at the address given in section 2 of the main Terms and Conditions. Items comprising multiple components, such as kits and multi-packs, must be returned in full. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the Goods to Us shall be borne by You unless the value of the Goods is over Fifty Pounds then shipping will be provided by Us. Upon receipt of the Goods We will cancel Your order and issue You with a full refund. If We receive the Goods back in a used or damaged condition, or if You fail to bear the cost of their return, We will charge You the direct cost to Us and notify You of this by e-mail.

1.3. Your right to cancel Your order will end thirty Working Days after the day You take delivery of the Goods. However, if You are not satisfied with the performance of the Goods at any point within sixty days of the day You take delivery of them, You should contact Us by e-mail or telephone for assistance. You may then return the Goods to Us (at the address given in Section 2 of the main Terms and Conditions) for a refund (of the cost of the Goods, excluding the original shipping charge). You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the Goods to Us shall be borne by You unless the value of the Goods is over Fifty Pounds then shipping will be provided by Us. Upon receipt of the Goods We will cancel Your order and issue You with a full refund. If We receive the Goods back in a used or damaged condition, or if You fail to bear the cost of their return, We will charge You the direct cost to Us and notify You of this by e-mail.

1.4. A small number of Items sold by Us come with a manufacturer’s warranty (indicated, where appropriate, in the product description). If one of these Items develops a fault within the warranty period assistance will be provided by Us in the form of spares, repair or replacement (determined by Us, depending on the type of product and the nature of the fault). You should notify Us of any fault by sending an e-mail to the address given in Section 2 of the main Terms and Conditions. You must then return the faulty Item to Us for inspection at the address given in Section 2 of the main Terms and Conditions. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the faulty Item to Us shall initially be borne by You unless the value of the Goods is over Fifty Pounds then shipping will be provided by Us. We will refund this amount to You once We have received and inspected the Item and confirmed that it is faulty. Misuse and the effects of normal wear and tear are not covered.

1.5. If any Item sold by Us without a manufacturer’s warranty develops a fault within six months of the date of purchase (three months for all consumables, which is deemed a reasonable life expectancy for such products) assistance will be provided by Us in the form of spares, repair or replacement (determined by Us, depending on the type of product and the nature of the fault). You should notify Us of any fault by sending an e-mail to the address given in Section 2 of the main Terms and Conditions. You must then return the faulty Item to Us for inspection at the address given in Section 2 of the main Terms and Conditions. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the faulty Item to Us shall initially be borne by You unless the value of the Goods is over Fifty Pounds then shipping will be provided by Us. We will refund this amount to You once We have received and inspected the Item and confirmed that it is faulty. Misuse and the effects of normal wear and tear are not covered.

1.6. The above provisions do not affect Your statutory rights.